Customer Relations Representative - Premium Hospitality & Tourism Sector

Join Vads Indonesia as a Customer Relations Representative in the heart of Bali’s thriving hospitality and tourism industry. This role offers a unique opportunity to deliver exceptional face-to-face service while building lasting relationships with our valued guests. As part of our premium hospitality and tourism sector, you’ll be the first point of contact for our customers, ensuring their stay or visit is nothing short of exceptional.

In this role, you’ll engage with guests from check-in to check-out, addressing their needs and concerns with a warm, professional, and attentive demeanor. You’ll use our state-of-the-art Customer Relationship Management (CRM) system, Salesforce, to track and manage customer interactions, ensuring a seamless and personalized experience. With Vads Indonesia, you’ll have the chance to grow your career in a dynamic and supportive environment, where your contributions are valued and recognized.

Based in Badung, Bali, you’ll be at the epicenter of Bali’s hospitality scene, surrounded by stunning landscapes and vibrant culture. This is your chance to make a lasting impact in the world of hospitality and tourism.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional face-to-face customer service, ensuring guest satisfaction and loyalty.
• Manage guest check-in and check-out processes efficiently and professionally.
• Address guest inquiries and concerns promptly and courteously, using Salesforce CRM to track and resolve issues.
• Collaborate with other departments to ensure a seamless and personalized guest experience.
• Upsell and cross-sell additional services or amenities to enhance the guest’s stay.
• Maintain a high level of professionalism and adherence to company policies and procedures.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the team’s success by fostering a positive and supportive work environment.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or hospitality role, preferably in a premium hospitality setting.
• Proven ability to deliver exceptional face-to-face customer service.
• Strong communication and interpersonal skills, with the ability to build lasting relationships.
• Proficiency in using Salesforce CRM or similar customer relationship management systems.
• Familiarity with the hospitality and tourism industry, including knowledge of local regulations and best practices.
• Ability to work in a fast-paced, dynamic environment with a positive attitude.
• Excellent problem-solving and decision-making skills.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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