Japanese Technical Support Specialist

Join NTT, a global leader in technology and communication solutions, as a Japanese Technical Support Specialist. In this role, you will serve as the primary point of contact for Japanese-speaking clients, ensuring seamless resolution of technical and non-technical issues. Based in Canggu, Bali, you will be part of a dynamic team dedicated to providing top-notch support to clients across various industries.

As a Japanese Technical Support Specialist, you will leverage your deep understanding of Japanese language and culture to bridge communication gaps and deliver exceptional customer service. You will work closely with our technical teams to troubleshoot and resolve complex issues, ensuring our clients' operations run smoothly.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to Japanese-speaking clients, ensuring their issues are resolved promptly and effectively.
• Serve as the primary point of contact for Japanese clients, maintaining high levels of customer satisfaction.
• Collaborate with technical teams to troubleshoot and resolve complex technical issues.
• Document and track support issues, providing regular reports to management.
• Stay updated with the latest technological advancements and industry trends.
• Train and mentor junior support staff in technical and customer service skills.
• Assist in the development and implementation of new support processes and tools.
• Ensure compliance with company policies and procedures.

🎓 Kualifikasi & Syarat

• Fluent in Japanese language, both written and spoken.
• Minimum 3 years of experience in technical support or customer service roles.
• Strong understanding of technical concepts and IT infrastructure.
• Experience with CRM systems such as Salesforce or Zendesk.
• Certification in ITIL or equivalent technical support certifications is a plus.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

🛠️ Keahlian

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